In my previous post, I defined the three “things” any Project Manager needs to make better, faster project decisions. They areâ
- Good data, at regular intervals, from trustworthy people (or sources)
- The ability to make a timely decision under uncertain conditions
- A project governance structure that allows decisions-making at the appropriate level
I wrote about number one, Good data, in my last post. Now, let’s take a look at number 2:
the ability to make a timely decision under uncertain conditions
Making timely decisions can be tough for some people. They never seem to have enough data and are always searching for more. Without reams of data, they just can’t bring themselves to decide. Do you know someone like this?
Some people struggle with making decisions
If you do, you know how extremely frustrating this can be to a project team, the project sponsor, the client, and anyone that is associated with the project. Studies have shown that in many instances having more data does not result in a better decision, but it does help to boost the confidence of the person making a decision.
We live and work in a world where we need to make decisions all day long, day-in and day-out. When we are slow to make decisions, we slow down our project. And when we do that we can put the project at risk for schedule and other problems, such as team morale.
Following are four tips/techniques to help you, or those around you, speed up decision-making.
Number 1: Apply the U.S. Marine Corps concept of the 70% solution.
When you’re in battle and getting shot at, you need to make quick decisions. The Marines know they will never have 100% of the information they need in such critical, pressure-filled situations. That’s why they teach recruits to get as much information as they can and then “go with it.” If you have 70% of what you need, that’s good enough.
Number 2: Ask yourself some “Zen koan” type questions such as
- Is doing something better than doing nothing?
- What’s the worse that can happen?
- Will I lose my job if it doesn’t work out?
- Am I batting at least 500?
Thinking about these questions will hopefully release you from the fear that you’re going to make the wrong decision.
Number 3: Use your network
Many project managers I know are proud individualists. They don’t like to rely on others preferring to forge ahead and get the job done. But we create networks for a reason don’t we? One reason is to seek counsel and guidance from those around us. When you’re in a tough spot and are finding it difficult to reach a decision, ask those you trust and respect for advice. By doing so, you will gain multiple perspectives on the issue at hand. While greater perspectives can sometimes complicate matters, those additional insights often lead to a wider view of the issue at hand making decision-making easier.
Number 4: Use your tools and techniquesÂ
As project managers we have a multitude of tools and techniques in our “kit bag” of options. We can use affinity diagramming, brainstorming, Monte Carlo, earned value management, and various decision-making models to help us chart the best course. We can reach out to internal experts in change management, contracting, procurement, or engineering using the Delphi technique to help make a decision. If you look hard enough, there are plenty of other tools and techniques available to help as well. There’s a good chance you’re not the only one that ever faced the type of decision that’s staring you in the face. Put these tools and techniques to work for you right away.
Some PMs resort to “alternative” techniques to help make decisions
If, after all of this, you still find yourself struggling, then perhaps it’s time you find another line of work. After all, we’re paid to make decisions, and the faster we make them the better off we, and everyone who works for us, will be.